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Every Man Jack

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Please note that prices at individual retailers are set at the sole discretion of the retailer and may vary by location.

Why are your prices different at different stores?

Retail

Can I cancel or edit my order?

Do you accept returns?

Do you have a satisfaction guarantee?

If I want to return and get refunded for an order that includes a free gift, can I keep the free gift?

I recently had a product delivered and it was incorrect. Now what?

Oops! My shipping address is incorrect. Can this be changed?

How do I use my Green Shipping Protection?

How can I see my previous order history?

How do I make an account?

Is there a customer support phone number?

Orders

What countries do you ship to?

How much does shipping cost?

How long does shipping take?

Do you ship to P.O Boxes?

Are there any shipping exceptions for certain products?

Shipping

Can I use more than one promo code on an order?

Are there any exceptions to discount codes?

Do you offer student, military, first responder, or healthcare worker discounts?

Promotions & Discounts

How do I see how many points I have accumulated?

How does the referral program work?

I’ve placed orders in the past, did I earn points for those?

What happens if I get a refund for an order? Do I keep my points?

Are there any limitations when I redeem my rewards?

Do my rewards expire?

Can I combine rewards with other promo codes?

How do I earn rewards on my birthday?

How long does it take for my rewards points to be added to my account?

Rewards

Why sign up for a Every Man Jack subscription?

How do I add, remove, or swap items in my subscription?

Can I pause, skip, or push back my subscription date? How far out?

Can I get my subscription sooner than planned?

How do I cancel my subscription?

What happens if an item in my subscription order goes out of stock?

When should I expect my subscription order?

How can I use dedicated support for subscriptions?

Can I still take advantage of deals for non-subscribers?

How can I apply a coupon code or gift card code to my subscription order?

What are my payment options for a subscription order?

Can the cost of my subscription ever change?

Subscriptions

I can't find my favorite product - was it discontinued?

Is your packaging recyclable?

Do you test your products tested on animals?

Are your products made in the USA?

Does your body wash contain SLS (Sodium Laurel Sulfates)?

Are your products vegan?

Are your products safe for kids?

Are any of your products gluten free?

What happened to your Citrus products?

Do your Body Washes have seals or not?

Did you change your product formulas recently?

Products & Ingredients

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Why are your prices different at different stores?Updated a year ago